‘We don’t get very many complaints or concerns’, said Amy Hutchings, the Registered Care Manager for Supreme Home Care, ‘but when we do, we take things really seriously and deal with them, promptly, confidentially and sensitively. We are always looking for easy ways for people to communicate with us. We have now added a simple, confidential button to our website homepage for anyone to contact us.’
Sue Robson, the Managing Director of the Company said ‘ Any concerns will come directly to me to deal with personally. I hope people will feel able to use this knowing it has been escalated directly to the highest level’.