FAQ’s

Below are the answers to the questions we regularly get asked – click on the question to reveal the answer.

If you question is not answered below Click Here to contact us directly with your enquiry.

Our clients often ask:

• Do we have male home care assistants?

  Yes, but please contact us with this request if it is important to you. Our client’s preferences are very important and we will do our best to provide a carer/care team to match your preferences.

• What does it cost?

  Cost depends which service you need, a full quotation will be given to you after a senior member of our staff has assessed your needs and before we confirm when care will start. It’s important that you are clear about the cost of the care you have asked for.

• Do you work weekends?

  Yes we provide home care every day of the year

• Do you work nights?

  We can, with prior arrangement, supply carers for overnight stays.

• Are you flexible?

  Yes, we aim to provide the service which meets all your needs.

• Do we do cleaning?

  We do some cleaning as part of home care. So if we are preparing meals we will always wash up, tidy the kitchen and empty the bin etc. We can take on just cleaning work and we would be happy to discuss your requirements with you.

• Do your staff have training?

  Yes, all staff are fully trained and they have supervised visits before they start caring on their own. We make sure staff are capable and competent before they are allowed to work alone. Each staff member has a regular update on training.

• What training do our staff receive?

  When they are first employed by Supreme Home Care, all staff receive and intensive induction training, including how to safely move clients, administer medication as well as looking after any personal care needed.  All our staff are given the opportunity to work towards relevant qualifications for the work carried out, subject to commitment to Supreme.

• How do we pay the bill?

  Our accounts are sent out every 4 weeks, and can be paid by cheque, or directly into our bank.

• Do you provide personal care, shower, catheters, dressings?

  All our carer are trained to provide personal care to your requirements,. If you need it, they will help you to wash, shower or bath and to dress. They will also help you to the toilet. We are able to provide basic catheter care and we liaise with specialist nurses who are usually very willing to train our staff to support clients with stomas or PEG feeding systems. Complex dressings are usually undertaken by District Nurses.

• Do you do cooking?

  Yes we will cook meals and offer snacks.

• When could you start the care?

  Tomorrow. With our Rapid Response Service we can start care immediately.

• Can I have a special time?

  Absolutely! We agree with you when you want us to visit (usually between the hours of 7am and 10pm) and we set up a regular visit rota for you.

• Will we have the same person?

  That depends on how many calls you require. If you have one or two calls per week, you are likely to have the same carer, except when they are on holiday or poorly. However, if you have multiple calls per day, you are likely to have a small team of carers allocated to you. They will get to know you and will provide cover for each other on days off.

• 24 hour call out?

  We don’t provide an emergency call-out service, we agree your calls in advance and work to a published rota of visits. However, we will vary the rota to suit your needs. For example, if you are poorly and want an extra call later in the day, just to help you a bit more, whilst you are laid low, we will do our best to arrange this.

• Notice of cancelling or changes to home care?

  We require 3 days notice unless the client is admitted to hospital.

• Can I change times to suit personal circumstances?

  Yes, if we have availability at that time. We try to run a flexible service for our clients