Clients are usually referred to us by personal recommendation or by a health and social care professional eg GP or Social Worker. Some of our clients come to us via the Local Authority “brokerage” system. Others find us through our website.
All prospective clients receive written information about our service and private clients receive a list of charges.
Unless care starts as an emergency, arrangements will be made for a senior member of care staff to visit any prospective clients at a mutually convenient time to discuss their needs and what Supreme Home Care would be able to offer.
Following this assessment, a written Support Plan is prepared. This sets out the service that has been agreed with the client and how and when this will be delivered.
The Support Plan will take into account the clients preferences for;
- The timing of visits
- The length of visits
- Preferred days for shopping or cleaning
- The use of any enabling equipment
- The number of staff required to ensure care is given safely
- Preferences for particular staff e.g. male carers
All new clients are supported by an allocated Senior Carer. It is their job to get to know the client and their family, keep in regular contact and be the first point of contact for any issues or concerns. It is their job to make sure that the Support Plan is up to date ensuring that any changes to the client’s condition are taken into account and the Support Plan updated to reflect changes so that the clients wishes and preferences are kept up to date.
Ensuring the quality of service we provide
There are a variety of ways Supreme Home Care checks the quality of care is being provided is as we all would wish;
- All staff have an induction and training programme tailored to their specific requirements before they start visiting clients alone.
- All staff have regular training and updates in important aspects of care e.g. moving and handling, infection control, health and safety
- As part of their personal development, all staff receive regular ‘on the job’ spot checks and regular ‘supervision’ be a senior member of the care management team.
- All client’s Support Plans will be regularly reviewed. This gives an opportunity for clients to speak to a senior member of staff.
- All clients will be given the opportunity to give honest feedback about the service they are receiving through a periodic client survey.
The safeguards that are in place
Supreme Home Care in Telford insures itself against employer’s liability, public liability and professional indemnity.
All Supreme Home Care staff in Telford operates under a comprehensive set of policies and procedures which are available to clients on request. These policies and procedures set out the standards which staff are expected to meet and provide a safeguard for clients that all staff will work in the same way.
All Supreme Home Care carers in Telford are fully check with the Disclosure & Barring Service before staff start to work for us, we also take up at least two references.
A few examples of policies which are in place as a safeguard for clients;
- Health and Safety– ensuring we fulfil our statutory requirement to health and safety for both clients and staff through risk assessment and risk reduction
- Confidentiality of information –making sure you personal information is kept safe and secure and not shared
- Dealing with accidents and emergencies– what carers should do in the case of an emergency in a client’s home
- Entering and leaving a client’s home– to ensure your home is always safe and secure
Providing care into people’s homes can only be undertaken by organisations that are registered with the Care Quality Commission. Supreme Home Care in Telford is a registered provider and is subject to regular inspections to ensure we continue to meet appropriate standards of conduct.